Frequently Asked Questions
Answers to the questions we hear most from Kenyan businesses before working with us. For service-specific FAQs, visit the individual service pages.
Getting Started
How do I get started?
Reach out through our contact page for a free audit or discovery call. We’ll ask about your goals and current setup, then recommend a realistic plan and quote.
Do you work with businesses outside Nairobi?
Yes, we work with businesses across Kenya. Most of our services (ads, SEO, web, email, social) are delivered remotely regardless of location.
Do I need to sign a long-term contract?
No fixed long-term lock-in is required. Most engagements run month-to-month so you can adjust or pause based on results.
Pricing & Payment
How is pricing determined?
Pricing is scoped to your specific goals, budget, and the complexity of the work after a discovery conversation — we don’t push a one-size-fits-all package.
Do you accept M-Pesa payments?
Yes, invoicing can be arranged via M-Pesa or bank transfer, whichever is easiest for your business.
Ownership & Access
Who owns the accounts, website, and content you create?
You do. Your Google Ads account, website, domain, and social profiles are set up under your business and remain yours if we ever stop working together.
Results & Reporting
How often will I get reports?
Reporting cadence depends on the service and package tier — typically monthly at minimum, with more frequent reporting on higher tiers. See each service page for specifics.
Can you guarantee specific results?
No ethical agency can guarantee a specific ranking, cost-per-click, or follower count, since search engines, ad platforms, and competitors are outside anyone’s full control. We focus on transparent, measurable progress instead.